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Terms and conditions


01 - General
02 - Products
03 - Duration of validity of sales offers
04 - Product prices
05 - Commands
06 - Late payment
07 - Delivery method
08 - Delivery times
09 - Complaint
10 - Billing
11 - Method of payment
12 - Warranty
13 - Right of withdrawal
14 - Retention of title and liability
15 - Data confidentiality

1. General
The purpose of these general conditions of sale is to govern the contractual relations between the company Valando / Sim Belgium, whose registered office is at the following address:

Koning Leopold IIIstraat N°8 - 1785 Merchtem bte 1.1- BELGIUM

N° TVA : BE0670913168

and the Customer defined below as being the user of the site and accepting these General Conditions of Sale.

All other conditions only bind the company Valando - Sim Belgium after written confirmation on its part. The information on this site may be modified by Valando / Sim Belgium without notice. The mere fact of placing an order on the site implies the unconditional acceptance of these general conditions of sale.

2 - Products
The essential characteristics of the products and services offered for sale are presented on the site in the "Products" section.

3 - Duration of validity of sales offers
The products are offered for sale while stocks last. For products not in stock in our warehouse, our offers are valid subject to availability from our suppliers. In the event of an order for an unavailable product, the customer will be informed via his customer account available on the site and/or by email as soon as possible.

4 - Product prices
The prices appearing on the site are expressed in Euros (€) and are understood to be exclusive of postage. They can be modified at any time and without notice.
To this price, it is advisable to add the transport costs calculated according to the nature of the ordered articles and the carrier. The shipping costs are specified on the screen at the end of the selection of the various products by the customer, and are recalled in the summary of the order which precedes the validation.
The price is payable in cash on the day of the order. The prices charged are those applied at the time of the order within the limits of available stocks and subject to typographical errors. Any change in this rate would then be reflected immediately in the selling prices.

Outside the European Union or in the DOM-TOMs, and according to the legislation in force in the delivery area, customs fees and duties and taxes may be claimed by them from the Customer.
Some products may benefit from a "Free Shipping" offer. The port is then offered free of charge only for shipment to Metropolitan France. If other products are shipped at the same time, the weight of the products benefiting from the "Free Shipping" offer will not be taken into account in the calculation of the shipping costs.

5 - Commands
If the customer wishes to place an order, he must first identify himself. To this end, he will complete, according to the instructions provided to him online, a form made available to him where he will include the information necessary for his identification and in particular his surname, first name, telephone number, postal and electronic address and address. billing and delivery. Additional information may be requested later to ensure the quality and security of the delivery. All information is presented to the customer in French and Dutch.

The customer having chosen the products presented, will definitively validate his order by clicking on the button "Validate the order" to show his commitment and his acceptance of the General Conditions of Sale. From this moment, the order is registered, and an order number is communicated to the customer as well as a confirmation on the screen and/or by e-mail. The data recorded by Valando - Sim Belgium constitutes proof of the nature, content and date of the order.

6 - Late payment
If the customer is a professional: pursuant to Article L. 441-6 of the Commercial Code, late payment penalties are due the day following the payment date appearing on the invoice in cases where the sums due are paid after this date. The rate of these penalties is equal to the Refi rate plus 7 points. Acceptance of your package automatically entails, in the event of late payment, the application in addition of a late payment penalty of 10.00 Euros per week of delay, depending on the amount of the unpaid invoice.

7 - Delivery method
The delivery of packages will be made by a specialized carrier; GEFCO, GEODIS, DHL and ZIEGLER. We deliver in Belgium only. For the DOM-TOM, please send us a request via the contact form so that we can calculate the amount of the shipment. You must be present when your package is delivered to allow delivery in the best possible conditions. The transport does not include the delivery to the floors which remains at the approval of the driver.

Upon receipt of the goods, the customer must immediately check their condition and their conformity. All complaints relating to a defect in the goods delivered, an inaccuracy in the quantities or an erroneous reference in relation to the order confirmed by the company Valando / Sim Belgium, must be formulated in writing on the transport note. If the goods are damaged, it will be imperative to refuse the product and stipulate the cause in writing on the transport slip.

Furthermore, the company Valando - Sim Belgium reserves the right to refuse any order from a customer with whom an ongoing dispute exists.

8 - Delivery times
If the item ordered is available in stock, the order preparation time is 24 to 72 hours after validation of payment and the average shipping time is approximately 3 to 10 days for Belgium. For any order placed before 9:00 a.m. and upon validation of receipt of payment, shipping will take place 24 to 72 hours later. In case of out of stock, the replenishment time is approximately 3 weeks. Shipping times will only begin from the date of payment of the order.

In the event of force majeure or exceptional events (natural disaster, epidemic, strikes, lockouts, etc.) delaying or prohibiting the delivery of the goods, the company Valando / Sim Belgium is released from all liability. In any case, delivery on time can only take place if the customer is up to date with his obligations towards the company Valando / Sim Belgium.
Any cancellation of order, whatever the reason, and accepted by the company Valando / Sim Belgium will give right to the sole reimbursement of the sums paid. No compensation for this cancellation can be requested. The customer must check upon delivery the good condition of the packages and their contents, in the event of damage or missing product, will specify their detailed reservations on the delivery note and will confirm them, within three days of delivery, by telephone, mail or email to the company Valando / Sim Belgium and by registered mail AR addressed to the carrier itself.

9 - Complaint
By signing the delivery note, the customer accepts the products delivered as they are and therefore no claim relating to damage suffered during transport will be accepted. It is the customer's responsibility to carry out all checks and make all detailed reservations upon arrival of the equipment. Upon receipt of the goods, the customer must immediately check their condition and their conformity. All complaints relating to a defect in the goods delivered, an inaccuracy in the quantities or an erroneous reference in relation to the order confirmed by the company Valando / Sim Belgium, must be formulated in writing within 10 (ten) days from receipt of goods. Valando / Sim Belgium can under no circumstances be held to compensate or cancel an order following the impossibility of using the product purchased for a reason of incompatibility with the equipment or with the site of installation of this one. .

10 - Billing
A detailed invoice may be sent to the customer electronically. The indication of the amount of the VAT gives the possibility to the communities, companies and liberal professions to recover it.

11 - Method of payment
Valando / Sim Belgium reserves the right to request a bank check, transfer, proof of identity and/or proof of address from the Customer as part of the validation and processing of his order, to ensure the quality and security of the delivery of his package.

By credit card (CB, Mastercard, VISA...):
Simply choose this payment method on the payment form when confirming your order.

The credit card number is entered on a secure page hosted by the bank.
The information is encrypted (TLS technology)
Transactions are 3D-Secure compatible
Wire Transfer :
Simply choose this payment method on the payment form when confirming your order. The banking information to proceed with the transfer will be communicated in the confirmation email of your order.

By PayPal:
Attention Paypal transaction fees of 2.20% will be automatically added to the amount of your order at the time of payment

1. Click on the icon.
2. Check that you are on the PayPal site and that the connection was successful on the PayPal site
3. Check that the connection is secure with the presence of the padlock (depending on your browser).
4. Fill in your PayPal login and password. (If you do not have an account, you must create an account).
5. Pay

12 - Guarantee and after-sales service
All products sold on are guaranteed for 2 (two) years return-to-workshop at the Issenheim warehouse for return by carrier (from the date appearing on the invoice), with the exception of batteries and rechargeable batteries.
If the guarantee is taken over by France Simulator, beyond the first year, transport and intervention costs may be invoiced to the end customer, having previously informed him of the precise and detailed amount of this guarantee. intervention.
Depending on the products and the date of purchase, the repair will be taken care of either by the company France Simulator, or by the manufacturer directly.

This warranty does not cover damage resulting from accident, misuse, negligence, or noticeable change in the appearance or function of returned equipment. Any material showing traces of shock or overheating, even slight, will lose all rights to the guarantee.
Any return of goods, excluding the withdrawal period, requires the prior agreement of the company France Simulator and the obtaining of a return number issued by it to the customer, which must be very legibly written on any returned package. The return of the goods is carried out at the expense, risk and peril of the customer. Products returned by carrier without physical protection or poorly protected cannot benefit from the guarantee, it is therefore up to the customer to take care to protect and insure the product(s) returned during their transport. It is up to the customer to keep the packaging, accessories supplied with the product as well as any labels affixed to the product or its packaging, and which are necessary to benefit from the guarantee offered.

In accordance with Ordinance 2005-136 of February 17, 2005 and Article R211-4 of the Consumer Code, the provisions hereof cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all consequences of latent defects in the thing sold or the service rendered. This clause is applicable only in the event of complete payment of the order. The company France Simulator is not the producer of all the products presented, within the meaning of the law n ° 98-389 of May 19, 1998 relating to the liability for defective products. France Simulator will ensure that the warranty is applied to any returned product as soon as possible. However, when the repair requires the return of the product to the producer, it cannot be held responsible for any delays caused by the producer. On the other hand, the after-sales service of France Simulator will choose the carrier responsible for delivering the goods to the customer.

13 - Right of withdrawal
In accordance with legal provisions, the withdrawal period only works in favor of a consumer customer. The consumer has a period of 14 (fourteen) days from the delivery of the product to his home to exercise his right of withdrawal or to take possession of the last batch or when the order is made up of several batches or goods. .

Cannot be subject to a right of withdrawal:

goods specially manufactured or personalized at the request of the consumer.
Games and/or Dematerialized Software with unique license code. (example video games on STEAM platform)
sealed goods that cannot be returned for health or hygiene reasons and which have been unsealed by the consumer after delivery (e.g. CDs, DVDs, video games, computer software)
sealed audio or video recordings or software, unsealed after delivery

Terms of withdrawal
To withdraw, the customer can:

Print and complete the PDF form, link available in the order confirmation email (“Retraction” button available in the order details received by email)
print, complete and send to Valando - Sim Belgium the standard withdrawal form available here
write to Valando - Sim Belgium on Papier libre to inform him of his intention to withdraw
Contact Valando - Sim Belgium via the contact form available in their customer account to inform them of their intention to withdraw.

the cost of returning the goods by carrier to the Issenheim warehouse remains the responsibility of the customer. However, incomplete, worn, damaged or soiled products are not taken back.

14 - Retention of title and liability
Valando - Sim Belgium retains ownership of the goods until full payment has been received from the customer. The transfer of ownership of the products to the customer takes place at the time of full payment of the price.

Failure by the customer to fulfill his payment obligations, for whatever reason, gives Valando - Sim Belgium the right to demand the immediate return of the goods delivered at the customer's expense and risk. The customer undertakes, in the event of a receivership procedure affecting his Company, to actively participate in the establishment of an inventory of the goods in his stocks and of which the company France Simulator claims ownership. Failing this, the company Valando / Sim Belgium has the option of having the inventory recorded by the Bailiff at the customer's expense. The customer is prohibited from reselling, transforming or incorporating the goods delivered from the date of the judgment pronouncing the receivership or the liquidation of the assets of his Company. Valando / Sim Belgium may prohibit the customer from reselling, processing or incorporating the goods in the event of late payment. To guarantee the payments not yet made and in particular the balance of the customer's account in the writings of the company Valando / Sim Belgium, it is expressly stipulated that the rights relating to the goods delivered but unpaid will refer to the identical goods from the company. FValando - Sim Belgium in stock at the customer's, without the need to allocate payments to a specific sale or delivery. In the event of a claim, the installments already paid remain acquired by the seller as compensation.

15 - Data confidentiality
The personal data provided by the customer is not distributed to third parties.
In accordance with law 78-17 of January 6, 1978, the customer has at any time a right of access and rectification. To exercise this right, simply contact the company Valando - Sim Belgium. To meet tax and legal obligations, a paper and computer copy of each invoice will be kept by the company Valando / Sim Belgium.