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Personal data protection policy

SIM BELGIUM collects your personal data for predetermined and legitimate purposes
SIM BELGIUM, responsible for the processing of personal data carried out on their sites, collects information about you when creating your Customer Account or during your purchases, or communications with our customer service.

The personal data collected allows us to carry out operations relating to:
  • customer management
  • prospecting
  • the development of trade statistics
  • management of requests for the right of access, rectification and opposition
  • management of outstanding payments and disputes
  • the management of promotional operations
  • review management.

The legal basis for this data processing is the execution of contracts to which you are a party or the execution of pre-contractual measures taken at your request.

This data can be used to send information and promotional offers from SIM BELGIUM, from which you can unsubscribe at any time by unchecking the option on the Account / Newsletter page. You retain control over your communication preferences.

SIM BELGIUM is committed to keeping your data secure.

We are committed to ensuring the security of your personal data through strict procedures within our company.

For data collected "online", communications on the client side are encrypted between the user's workstation and our servers (HTTPS secure area).
SIM BELGIUM undertakes to make every effort to protect your personal data. Within SIM BELGIUM, only those persons will have access to your information who, because of their functions, have a legitimate interest in accessing it. As part of technical operations, your data may also be hosted by our subcontractors. These are rigorously selected and act in accordance with our instructions. Your data is hosted in Europe. No transfer of data outside the European Union is carried out, thus guaranteeing optimal legal security of your personal data.

We do not distribute your personal data on our site with the exception of your first name and the first letter of your name or your pseudonym when you issue opinions on a product or intervene on a forum.

SIM BELGIUM only shares your personal data with the following entities.

In order to fulfill the aforementioned purposes, we disclose your personal data only to:

Financial, judicial or state agencies, public bodies upon request and within the limits of what is permitted by regulation;
Certain regulated professions such as lawyers, notaries, auditors.
Under no circumstances will SIM BELGIUM sell or share the data with third-party commercial partners.

SIM BELGIUM keeps your personal data for a limited and predefined period.

Accounts and orders:
If you are a customer, your data will be kept for the time necessary for commercial management.

Supporting documents sent to Customer Relations:
The purpose of the processing linked to the request for supporting documents is to fight against fraud and unpaid bills. The data is kept until deletion is requested, and for a minimum period of 12 months.

Cookies :
Cookies have a lifespan limited to thirteen months after their first deposit in the user's terminal equipment (following the expression of consent), as recommended by the CNIL. You can change your preferences at any time via the cookie manager whose link is present at the top of the page of our sites.

Newsletters :
You can unsubscribe from newsletters at any time from the link provided for this purpose in the email, or directly from your Customer Account.

You have rights over your personal data, here is how to use them:

In accordance with the provisions of the amended Data Protection Act of 6 January 1978 and those of the General Data Protection Regulations, you have the right to access, rectify, portability and delete your personal data. You can also request the limitation of the processing of data concerning you. You can exercise your rights by contacting us:

  • By email to
  • Par courrier à SIM BELGIUM – Koning Leopold IIIstraat N°8 - 1785 Merchtem bte 1.1 - BELGIUM
  • In your customer account, in the My GDPR Tools section

Your request by email or post must specify your surname(s), first name(s), customer number and include a copy of your identity document.

You can also, for legitimate reasons, oppose the processing of data concerning you and have the right to withdraw your consent at any time when the processing of personal data implemented is based on it.

Finally, you have the possibility of lodging a complaint with the competent supervisory authorities for the protection of personal data.

Date of last update: 01/02/2020